10 Steps to Become a Learning Content Curation Concierge

concerige

If you’re responsible for helping people continuously learn and stay up to date, you already know that formal training courses are not enough. They’re great for getting to a baseline level, but even the best courses and resources go out of date.

Continuous learning means just that: Finding relevant content from different sources, continuously.

But that’s not easy. There’s too much content for any human to consume, even in niche areas. Say you’re interested in Artificial Intelligence. Nearly 11,000 articles were published on it in the last 30 days alone. If you spent 30 seconds on each of them that’s about 90 hours, times the number of people in your organisation doing their own searching. And every time you read an article only to discover it’s not relevant, that’s wasted time.

We need trusted guides to source and share the best quality from the slew of content out there. That’s where Content Curation becomes a critical skill for learning professionals.

Content Curation is the act of continuously finding, filtering, making sense of and sharing relevant content. Relevance is in the eye of the beholder of course – we’ll get to that below.

So how do you do it in learning? Not by telling your team that they can just Google it. You need to provide a more personalised service, powered by AI.

We really like the term used by Jane Hart: Learning Professionals should act like a Content Concierge. Here are 10 steps to doing that for content curation:

1. Focus on a Specific Audience

Like any learning initiative, curation works best when you focus on a specific audience. This is likely to be people with common roles and objectives: teams and groups. So it may be the front line sales team, everyone working on a specific client account, all line managers, or developers working on a specific project.  

Tip: Think roles and groups hungry for insights. It’s likely to be groups who you’ve designed or implemented learning solutions for before and who naturally seek external insights. Leaders and sales teams are a great start point.

 2. Ask Them What They Want

You’re curating for a purpose: to help teams stay informed. So you need to know what being informed means for them. To do that, walk through their daily activities and uncover where timely, relevant content would help in their workflow. To use a phrase from Jane Hart: be a content concierge, and get them what they want.

For a sales team, for example you could ask:

  • What type of content would help you the most when tracking a particular sector, prospect or client?
  • How important is it to actively monitor industry/sector trends? Which trends/sectors?
  • How important is it to actively monitor competitors? Which ones?
  • Would your team benefit from regular updates on best practices in
    • Pricing
    • Social Selling
    • Pitching
    • Presenting
  • Where do you want to get it, and how often?

…and so on, to uncover the appetite for constantly updating information for this group.

Tip: Follow on from formal. If you’ve been working on learning programmes or solutions for this audience, use your insights from scoping these programmes to help identify their ongoing needs. If you recently implemented a formal course on social selling, it’s a good bet that ongoing tips and best practice on social selling is going to be useful.

3. Get the Lowdown on Where They Look Now

Once you have a sense of the areas where there’s a need for relevant, recent content, you can establish a baseline by asking:

  • How do you currently stay on top of this information?
  • Do you subscribe to industry newsletters? Follow blogs? Look at key sites and publications? Which ones?
  • Do you follow industry influencers on LinkedIn or Twitter? Who?
  • How much time do you currently spend searching and reading this type of content?
  • Do you feel you get too much information, not enough, the right amount?
  • Can you give me some examples of the types of content that you’ve acted on, learned from, used to help achieve a goal?
  • Your killer curation concierge question: If I could put all this together in one place for you and keep it updated every day, would that help?

You can ask a section of team members these questions to get a sense of what current behaviour is in terms of seeking out relevant content, what the popular sources are, and where the real need is.

You’re likely to find a situation where there’s too much irrelevant content, coming through disparate sources. Your role as a content curator is to make sure that quality and relevance of content increases, but time and effort to find that content decreases. That delivers a productivity gain by default. And timely, relevant content comes at close to zero cost if you’re using a good set of tools to surface it, and sourcing from the huge amount of public domain content out there.

4. Find The “Seekers” – People In The Know

In most organisations and teams you’ll find people are natural seekers of new information, to use Harold Jarche’s term (or JK Rowling’s, if you’re more of a Quidditch fan). They look outside the organisation. They read industry blog posts. They’re active on social networks, following influencers on Twitter and LinkedIn. They may regularly share links to articles with other members of the team. They’re well connected and naturally curious.

They might also be the more senior members of the team, or people recognised internally as Subject Matter Experts, but one doesn’t necessarily follow the other.

Finding these seekers can help you immensely in scaling curation, as they’re effectively doing it for themselves. You want them to take on the seek/sense/share activities we’ll come to later.

Tip: Find them on Twitter! They’ll be the ones with the most comprehensive answer to your questions on sources and time spent reviewing and sharing content. People will recommend them as the ones in the know. You’ll find them on Twitter and LinkedIn already sharing insights about your business.

5. Filter effectively: Use Tools

By now you should know

  • What types of content will best help your target audience to continuously learn
  • Where they want to get it from
  • How they want it

Now it’s time to put those together and create your curation sources. Think of this as the long list of aggregated content from multiple sources. Aggregation is not curation. We’re big fans of the seek / sense / share model and at this stage, we’re seeking out content from this combined set of sources.  Next we’ll you’ll need to sift and filter to identify the most relevant content, make sense of it and share it.

So now it’s time to work with your seekers/SMEs to pull all of the information sources together.

You could do this using a range of different tools – for example, you could

  • Create a Twitter List that includes the influencers recommended by seekers in your team and monitor it for relevant content (bearing in mind they might Tweet on anything, not just their professional topics)
  • Create Google Alerts for key terms e.g. competitor names
  • Monitor RSS feeds from key industry blogs and publications using an RSS Reader
  • Do a daily check of the recommended websites
  • Choose the most relevant content from all of these sources
  • Filter that content into a shared resource for your colleagues

But that’s a lot of work, and you’d need to do it every day to keep it up to date. Curation at scale needs more automated solutions.

Tip: Use the right tools. You need tools can can aggregate efficiently from multiple information sources. You can look at tools like ours. With our tool you can create briefings, which are collections of articles based on sources you specify. You can

  • Specify keywords and additional terms, e.g.  SaaS pricing + best practices + tips – jobs
  • Add Influencers from Twitter, or use our suggested Influencers
  • Add any Domain or URL, e.g. industry blogs, competitor sites, preferred publications or narrow down to 6,000 top business domains in one click
  • Add any RSS feed
  • Filter all of your sources to only display content when it features your key terms – so you only see content from key Twitter influencers when it’s about Leadership for example.

Here’s one on Leadership for example. It takes content from keywords on leadership, filtered to 30 top leadership sites, blogs and sources, updating every few hours.

Screen Shot 2018-05-17 at 14.12.39

So this gives you a first cut of highly relevant content. You could share this with your audiences as is – but a true content curation concierge goes a step further…

6. Make Sense of Content: Curate Insights

You can use algorithms to filter content to a great baseline. But algorithms aggregate – only humans can curate. So now it’s time to add your insights.

This means way more than just flicking on a link to time-pressed teams. This is about adding commentary, context and insights, removing irrelevant content, so only the highest quality makes it through. As Robin Good says, good curators are trusted guides. You need to be continually uncovering new content, and discerning about what you share.

This is where your seekers and SMEs are your new best friends. Together, you can add value and make sense of content. Here’s how:

  • Highlight an article as relevant or a must-read to colleagues
  • Add a comment to give context, e.g. “Last month we were all talking about how to reduce the sales cycle, this article talks about specific ways of doing it in our industry”.
  • Save an article: Saving articles to boards or lists for future reference to build a knowledge base, e.g “Here are our must-reads this month on AI”

Here’s an example of curated articles with comments in a Learning Platform, fed in via our API

Screen Shot 2018-05-17 at 13.55.28

Tip: Get your Seekers to comment. Your Seekers/SMEs are going to be the most natural sense-makers given their domain expertise, and their authority with their colleagues, so you want encourage them to lead on this. It’s good for their profile too, and L&D can support with some insights on stats and engagement.

7. Make it Easy: Put Curated Content Where People Will See It

A good concierge hand-delivers packages to the room. Not to overwork that analogy but you want to make it very easy for your audience to see the content you’ve worked hard to curate for them. If they need to remember to go somewhere and remember a password, that’s a barrier. So put it where it will get eyeballs. That might be

    • A weekly email (simple to do – just drop in links to live briefings or saved curated collections)
    • In your LMS or Learning Platform, e.g. in a sales area
    • In your CRM, alongside client account details
    • In Slack, dropping into relevant channels
    • Or all of these

You want your curated content to show up where your audience are already in the workflow.

Tip: Automate the integration: If you need to remember to copy and paste links into a CRM or Slack channel every day, there’s just a slim chance you might forget. APIs and plugins don’t forget. They make it simple to push content from curation platforms like ours into other channels every few hours. Hook them up, make it easy on yourself.

Here’s an example in Slack – we made a channel for social selling that brings in the top 3 articles filtered by our preferred sources at 8am every day:

Screen Shot 2018-05-17 at 13

 

 

8. Share: Spark Conversations

Curation is about conversations, not just broadcasting. You want to build a community around curated content, where the whole team is making sense of the content, and sharing their thoughts.

Again, work with seekers and SMEs to engage your audience and get feedback. You can

  • Direct an article at a specific colleague, e.g. “@Matt – you should share this with your network, great report”
  • Ask a question and spark a conversation, e.g. “So it looks like competitor X is moving into services. Should we follow, or is it a distraction?”

Tip: Encourage everyone. While you might see that it’s mainly SMEs, seekers and you driving the discussion, make sure you use tools  (like Anders Pink) that enable anyone to take part in the discussion, and encourage people by asking them for their thoughts.

9. Build habits: 10 minutes Every Day 

Content Curation is a long and winding road, as Jay Baer put it. But it’s made up of lots of short sprints. You want to encourage good practice and habits with your internal teams. Think short check-ins on what’s new every day, not catch up sessions at the end of the month, when most of it is old news.

If we all invest 10 minutes a day to keep on top of what’s trending, it can make an enormous difference. If you can convince the whole team to do this, you’re building collective intelligence – a team looking out for trends, and looking out for each other, some factors that are known to contribute to high performance.

Tip: Lead by example. Curate content on learning trends for yourself first and commit to 10 minutes a day. All of us in learning have trends we need to keep on top of. Here’s an example of articles on elearning from 40 top blogs. Worth 10 minutes a day to scan this for tips and trends?

10. Check in regularly, Keep It Current

Like any good concierge, you want feedback on your services. You want to make sure that your curated feeds of content are hitting the mark. So check in with the target audience regularly, ask them:

  • Is it saving time and helping them learn in the workflow?
  • What are people most engaged with? Do we need more of / less of any type of content?
  • Is it easy to find?

Final tip: Pick a team and try it! The great thing about content curation for learning is that it’s very low cost to pilot (if you’re using tools to reduce the seeking and sharing effort). Compared to the cost of building a course, and the time it takes from an SME, it’s close to zero.

Ready to put on that Content Curation Concierge Cap? All you need is a pilot team: Sales, product knowledge, marketing, compliance, services, R&D – these are all good candidates. Help them in a different way from creating training. Bring them fresh content every day. You add value, they stay smart.

Nice place to be if you’re in Learning & Development. If the cap fits, curate it…

 



Stumble
+1
Share
Tweet
Pin
Share4